Apple Inc. apologized for a bug that let clients of its FaceTime flaw The iPhone makers said it has fixed the bug on its servers and will reveal an update to Apple's iOS one week from now.
A mother and her child reported that they warned Apple about the issue seven days sooner, and offered video proof. That is the Thompson family that Apple is expressing gratitude toward in its announcement today, yet remarkably, Apple reacted gradually to the family's messages and demands.
Apple Inc. Apology Statement
"We have fixed the Group FaceTime security bug on Apple's servers and we will issue a software update to re-enable the feature for users next week. We thank the Thompson family for reporting the bug. We sincerely apologize to our customers who were affected and all who were concerned about this security issue. We appreciate everyone's patience as we complete this process.
We want to assure our customers that as soon as our engineering team became aware of the details necessary to reproduce the bug, they quickly disabled Group FaceTime and began work on the fix. We are committed to improving the process by which we receive and escalate these reports, in order to get them to the right people as fast as possible. We take the security of our products extremely seriously and we are committed to continuing to earn the trust Apple customers place in us."
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